If you are a business owner, or in charge of managing office communications, you already know how important it is to have a phone system that you can depend on to work. The good news is that phone systems aren’t what they used to be. Thankfully, they’re much better — but deciding which type is best for your business can get confusing. Here’s some information to help you make the right choice.
VoIP and Digital 101
Voice over IP (VoIP) and Digital are the two types of phone systems most commonly used for business communications today. Both are great choices and work well. Deciding which to choose depends on your company’s needs.
Assess your telephone system needs
Does your company have a single location, or multiple offices? Are most of your employees located in brick and mortar offices, or do they work remotely – from home, client locations, or the road? What type of phone system do you currently use and how old is it? What are your current equipment costs? Is your company growing? Will you be adding new locations in the near future?
These are just some of the questions you need to ask yourself when considering a new, or updating an older business phone system. Here’s a quick look at the pros and cons of each.
Digital phone systems
In most cases, digital phone technology tends to be less expensive in the short term. If you already have a phone system in place, it’s easy to upgrade to digital. If your focus in on communications within and to and from office environments, digital will work well. The biggest con on the digital front is the cost of equipment over time. Digital systems require ongoing maintenance and, as your company grows, additional hardware and equipment. This can get costly, as well as take up quite a bit of space to house.
VoIP phone systems
VoIP system solutions provide a lot more bells and whistles than their digital counterparts. If your company uses apps and relies heavily on remote communications like video and audio conferencing and instant messaging, VoIP may be your best bet as it functions over the Internet. VoIP is a great solution for today’s many virtual companies comprised of employees who work out of their homes. Customers can call in to the main business number and be instantly redirected to the employee they need regardless of where they are located. The same is true for messaging. Customers can call in and leave messages that all employees can access remotely. Because VoIP systems are generally connected to your company’s data network they tend to take up very little space and are easy to maintain by your in-house professionals.
On the downside, VoIP systems are more complicated to get up and running if you don’t already have the right network infrastructure. The good news, is that once it’s in place, you’re good to go as VoIP phone systems cost very little to operate and maintain. Security is also something to consider as this technology is still relatively new. While system security is always put in place, the possibility – no matter how remote – of a breach is a barrier for some business owners.
Consult a Telecommunications Professional
With pros and cons to each type of system, the best way to be sure you’re making the right choice, is to consult with a telecommunications professional. They deal with companies of all shapes and sizes every day and, based on your specific needs, will compare phones and recommend what’s best for you. A good phone service provider will also answer your questions and manage the installation of the system of your choice.
Telecommunications professionals in South Jersey (Tertiary Title 2-1, h3)
If you’re not sure where to go to find a pro, start by asking your friends, family members and neighbors. You can also search for providers who are local to you on the Internet. Check out the services they provide, their breadth of knowledge and look for words of praise from customers.
If you’re in South Jersey and not sure where to start, consider calling Max Communications. They are located in Millville, NJ, and have 10 years-worth of satisfied customers who will attest to their professionalism, expertise, service, and overall commitment to excellence.
Max Communications recently handled the phone system challenges of Rental Country in Egg Harbor Township, NJ. “After experiencing many phone outages over the course of the last two years, we knew we had to make a change,” said Gary Galloway, President of Rental Country, Inc. “I placed a call to Max Communications on the morning of our last outage and within hours a new system was up and running. Not only have we had no further problems, but the new system is much more user friendly than what we had before.”
More on Max
Located in Millville, NJ, Max Communications is a complete business telecommunications provider of state-of-the-art telephone systems including automated attendant voice mail and paging systems, as well as computer network and telephone wiring. In addition, we provide consultation services to help lower your telephone and data costs. We are an authorized dealer for the NEC, Zultys, and Unify (formally Siemens) product lines. We also service all major brands including AVAYA, NORTEL, AT&T, Panasonic, WIN, and many more.
Our primary goal is to give our clients the most cost effective, efficient, worry-free service and solutions possible. Contact us today for a free quote and to find out more about how we can meet your phone system needs.