When considering a communications system for your business, you’re likely to hear some unfamiliar terms.

Should you get analog or digital? Should you consider a VoIP system over a standard phone system? And should that system include SIP?

It can be confusing, but what it really means is that business communication systems have more options and can do more things than ever before. Your business phones aren’t just the receivers that sit on your desk anymore. They can be connected through the internet or your in-house computer system to keep you and your employees connected 24/7.

Still technical names can be daunting, so here’s a little help in keeping your options straight.

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephones, Internet telephones, broadband telephones, and broadband phone service.

Basically, you are getting your communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).

VoIP is similar to traditional digital telephones and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network.

Hosted VoIP solutions have a low total cost of ownership because there is no need to buy an expensive IP-PBX (an in house communications system).  That results in state of the art technology without the high price tag, while simultaneously lowering monthly phone bills.

The phones are easy to use and contain all of the standard PBX features such as caller ID, voicemail with e-mail notification, conference bridging, ring groups, redial, call forwarding, find me follow me, and extra-virtual numbers.

SIP, or Session Initiation Protocol is a communications protocol for signaling and controlling multimedia communication sessions. The most common applications of SIP are in Internet telephony for voice and video calls, as well as instant messaging, over Internet Protocol networks.

SIP has become the common signaling standard for real-time communications for VoIP. SIP is an open-standard which enables MAX Communications, Inc. customers to seamlessly connect existing customer premise equipment (CPE) with our carrier class voice network. A SIP Trunk is a virtual phone line that utilizes a Broadband connection for access, and offers up to 40% savings over traditional telephone lines.

Think of SIP as a dedicated channel for your business within and internet based system.

Combined, the two give you a state-of-the-art communications system with lower costs and more versatility. Come into Max Communications Inc. or give us a call at 856-825-6000 to explore more about VoIP communications systems and how they can help your business.