One of the latest terms you may have heard for business telephone systems is VoIP, or Voice over Internet Protocol. Basically, Voice over Internet Protocol allows your business to make phone calls using the broadband Internet rather than the conventional or analog phone system. The systems works by converting sound into digital voice communication and then transferring it through Internet broadband.
But aside from simply switching to an internet phone system. A VoIP system offers flexibility and options. For example, you can use the system for in-house communications and conferencing via a program like Skype, while still using conventional phone systems.
That, however, limits the system, which can offer tremendous savings on phone calls through internet calling. What’s better is that most VoIP system allow you to use your current phone equipment through a VoIP converter or VoIP telephone adapter. A VoIP converter is as easy to use as a USB memory stick, and can easily plug onto any computer.
The converter senses signals from traditional or analog phones and coverts them into digital data that can be routed over the Internet.
The result is that your phone system will work anywhere in the world where you can get a broadband connection. Simply log in and you’ll get a dial tone.
VoIP systems can also be accessed through email and can give you full access on the road, including voicemail. You can even get voice mail transcription with some hosted VoIP phone systems. This feature transcribes voicemail messages into text and routes them to your email account.
Through a VoIP system, you also acquire your own VoIP number and can receive calls anywhere there is a high speed Internet connection—a service now pretty standard in hotels and travel and business accommodations.
But perhaps the biggest advantage of the systems are their versatility. Through a VoIP system you can conduct videoconferencing calling and stay in touch both with your clients and your co-workers.
The system is also significantly easier to manage and install than traditional phone systems, with their many lines and wiring that needs installation throughout your facility. VoiP is internet based, and through WiFi can be almost wireless.
It’s also easy to add new users and a convenient web portal makes it easy to move, add, or change the system’s configuration. There is no VoIP hardware to install, you only need IP phones, and you don’t even have to install software.
And, of course if it’s easy to add phones, it’s also easy to remove them. You’ll no longer have active lines sitting in empty offices as you can configure the system to suit exactly how many phones you need. And if an employee moves his office space, he or she just takes their phone with them.
Plus you sacrifice none of the traditional call features in a multi-line system such as call hold, call transfer, call hunt, conference calling, find me / follow me, and auto-attendant phone menus. Most systems even support faxing (IP faxing).
As an internet based system. VoIP also seamlessly integrates with other business software, such as, Outlook or your internal software.
Still, the biggest reason to switch to VoIP is the cost savings. If your business makes a lot of international and long distance calls the savings can be dramatic. And the system itself is less expensive to install and maintain.
Your business has to be able to communicate and the expense is part of the cost of doing business. Still, that doesn’t mean it has to be expensive. It may be time to make the switch to VoIP.
Looking to switch to a VoIP phone system? Give us a call at 856-825-6000 and we can discuss all of your options to make the transition as smooth as possible.