Voice over Internet Protocol (VoIP) is a popular choice to replace traditional business telephone lines. With multiple benefits for companies, VoIP may be what you need to help tackle the challenges of telecommunications in the digital age.

Instead of sending an analog signal over telephone wires, VoIP transmits sound as data packets over a broadband internet connection. You can make calls from your computer, with a VoIP phone or on a traditional phone fitted with an adapter. Systems have been updated and improved since the inception of VoIP, so users enjoy high-quality sound regardless of location.

Due to the digital nature of the information transferred using VoIP, there are some technology security issues to consider. Digital packets can be intercepted by hackers or eavesdroppers without your knowledge. Denial-of-service attacks are also possible and can potentially shut down your phone system without warning.

VoIP Benefits

Flexibility and affordability make VoIP an attractive option for companies wanting to “spring clean” their technology. Because VoIP phones use existing broadband connections to send and receive calls, there’s no need for separate lines. In many cases, you don’t even need a separate bill. Some internet providers offer packages with VoIP calling included, giving you a discount if your company signs up for both.

VoIP phones and numbers can be used anywhere, offering you the option of taking your VoIP device with you on business trips or receiving calls on your laptop. No matter where you are, your VoIP number appears the same to anyone you call. You can be on a business trip in North Carolina and still be reachable at a New York area code. The option to set multiple devices to ring at the same time ensures you never miss a call whether you’re traveling or simply out of the office for a few minutes. Voice mail and faxes can be sent directly to your email to further streamline communications.

Some VoIP providers may offer extra features:

• Do not disturb settings
• Call screening and routing
• Automatic call forwarding
• Video or call conferencing
Remote conferencing

Should You Make the Switch?

If you’re facing high communication costs or your industry requires a lot of travel, you could benefit from making the switch to VoIP as you “spring clean” your company’s technology. Having a local number no matter where you go maintains consistency for clients and ensures your contact information is always accurate.

Productivity is another consideration when switching to VoIP. Sage Research found “the increased productivity enabled by (VoIP) added up to 3.9 hours per week, per employee.” Because you miss fewer calls with a VoIP system, you spend less time tracking down and calling back clients or playing an ongoing game of “phone tag.”

Upgrading to VoIP with the proper technology security can transform the way your company stays connected with partners and clients. Find a VoIP solution with all the features required to meet your needs and enjoy increased flexibility, improved productivity and better communication.